Terms & Conditions

Privacy Policy

How does Ministry of Energy use your personal information?

Privacy & Information Confidentiality

Visitors and users of the website shall constantly and periodically review privacy and information confidentiality’s terms and principles to be informed by any updates made thereto. Bearing in mind that website administration shall not be liable to announce any updates made to such terms and principles. Using MOE’s website means that you have reviewed and approved such terms and principles and any amendments constantly made thereto.

Personal Information Security

This information related to privacy and information confidentiality has been prepared to help MOE’s portal visitors to understand the nature of data collected from them when they visit the website and how to deal therewith. IT and website administration shall take the proper and appropriate procedures and measures to maintain the personal information it has in a safe manner that guarantees that it is protected from loss, unauthorized access, misuse, or unauthorized modification and disclosure.
Personal Information Collection
Once any user visits MOE’s website, website’s server record such user’s IP address as well as visit’s date and time in addition to the URL of any website from which the user is referred to MOE’s website. Like most websites, once visited, a small file is placed on visitor’s device’s (browser) hard drive, which is called “cookies.” Cookies are text files, which some websites that you visit deposit on the hard drive. This makes it easier for you to access the website in the future and utilize services offered thereon. Such text files contain information that enables the website that deposited it to retrieve it when needed during user’s next visit to the website, such saved information include:

Remembering username and password.
Saving the page settings, if available on website.
Saving the colors selected by the user.
Non-allowing the same user to vote for several times.

MOE website’s visitor may not have to enter the password in every visit, as the website system will be able to discover it through cookies, or it may prevent the user from re-voting if he had already voted and so on… Accordingly, MOE’s website will use the information existing on the cookies for its own technical purposes when it is repeatedly visited. Further, the website may change the information contained in the cookies or add new information whenever you visit it.
If you sent an e-mail to us through MOE’s website providing us with your personal data, we may share the necessary data with other entities or departments. This is to serve you more effectively, and we will not share your personal data with non-government entities unless being authorized by competent authorities to perform specific governmental services. Submitting your data and personal information through MOE’s website, means that you are fully agree to store, process and use such data by the Saudi authorities. We keep the right, at all times, to disclose any information to competent authorities, when required, in order to abide by any government law, regulation or request.

You shall be fully accountable for completeness, correctness and authenticity of data that you send through this website. To preserve your personal data, electronic storage and sent personal data will be secured by using appropriate security technologies. This website may contain links to websites or portals that may use means of protecting information and its privacy that are different from means used by us. We are not responsible for such other websites’ contents, means, and privacy. We advise you to refer to such other websites’ privacy notices.
Sending E-Mails to MOE
When you inquire or request information about specific service, or if you provide additional information using any means of communication with MOE’s website, whether electronic or non-electronic, such as requesting inquiries on our website, we will use your E-mail address to respond to your inquiries. Also, your E-mail address, messages, and our responses thereto may be saved for quality control, legal and regulatory purposes.

Related Legislation & Policies
E-transactions Law
Anti-Cybercrime Law
Essential Cybersecurity Controls
National Anti-corruption Commission
SDAIA
Pursuant to National Data Governance Policies Document issued by SDAIA, the following principles have been covered:
Key principles and general rules of the protection of personal data.
Key principles and general rules of data sharing included in such policies.
Essential Cybersecurity Controls

If you have any inquiries or views about privacy principles, you can contact us via Unified Contact Page.

Usage Policy

Privacy & Information Confidentiality Statement

We understand your concerns about the privacy of your data on the Internet This policy has been prepared to help you understand the nature of data that we collect from you when you visit our website and how we deal with such personal data.

Browsing

We have not designed this website in order to collect your personal data from your device while browsing this website. Rather, we will only use the data provided by you with your knowledge and free will.

IP Address

Anytime you visit any website including this website, the host server shall record your IP Address as well as visit date and time, in addition to the type of Internet browser you use and the URL of any website that refers you to this website.

Network Surveys

Our online surveys enables us to collect specific data such as data requested from you regarding your opinion and feeling about our website. Your feedback is very important, and we appreciate them because they enables us to improve our website. You have the right to freely choose to provide your name and other data.

Links to other websites on the Internet.

Our website may contain links to other websites on the Internet, or advertisements from other websites such as Google AdSense. We shall not be held responsible for methods of data collection by such websites. You can review policies of privacy and contents of such sites accessed via any link within this website.

We may use third-party advertising companies to display ads when you visit our website. Such companies shall have the right to use the information about your access to this website and other websites (except your name, address, email or phone number),for advertising the goods and services you are interested in.

Information Disclosure

At all times, we shall maintain the privacy and confidentiality of all personal data obtained thereby. Further, we will only disclose such information if required by law or when we believe in good faith that such action will be necessary or desirable to comply with laws or to defend or protect proprietary rights of such website or its users.

Data required to conduct transactions you requested

When we need your data, we will ask you to provide it of your own free will. This information will help us in contacting you and processing your requests wherever possible. Data provided by you will never be sold to any third party for the purpose of marketing such data for its own benefit without obtaining your prior written consent. This is may be done if such data is a part of collective data used for statistical and research purposes without any data that may be used to identify you.

When contacting us

All data provided by you shall be treated as confidential. Forms that are submitted directly on the network require the submission of data that will help us improve our website. Data provided by you will be used to respond to all your inquiries, comments or requests by this website or any relevant websites.

Disclosure of information to any third party

We will not sell or divulge any information for the benefit of any third party outside this website or relevant websites. The information will be disclosed only if an order issued by any judicial or regulatory authority.

Amendments to privacy and information confidentiality policy.

We reserve the right of amendment of to amend the terms and conditions of the confidentiality and information privacy policy as necessary and appropriate. Amendments shall be made hereto, and you will be kept informed of data we have obtained, how we will use the same and to whom we will provide it.

Finally, Your concern and interest about data confidentiality and privacy are crucial issue to us. We hope to achieve this through this policy.

Disclaimer Policy

Limitation of Liability

E-services provided by MOE’s website and access to any information about various government entities are only to facilitate manual procedures. Thus, user shall hereby declare that he is fully aware that communications via the Internet are subject to interference or interception by others. Also, the website does not replace the information provided by official authorities, and that requests and administrative procedures may be taken directly before competent authorities.

Compensation

The user shall hereby acknowledge that no action will be taken against MOE or any of its agencies and departments, and to compensate and release them from liability, as well as any authorities, employees or agents who are in charge of managing, maintaining, updating or providing MOE’s website from all obligations and liabilities that may arise out of any claim occurring due to any violation by the user of the terms and conditions of use or any laws in force in KSA or the place he lives.
MOE’s website including services, information, materials and careers available thereon or that can be accessed via the website is provided for visitor's personal use "as is" and "as available" without any approval, promises or guarantees of any kind. Website administration shall not guarantee or bear responsibility for any failures, errors or irregularities that may arise from the use of this website, its contents or any website linked thereto, whether with or without website administration knowledge.. User shall not have the right to own nor guarantee the confidentiality of any communications or information that it may send via this website ,as the website handles such information by the stated and described mechanisms of information confidentiality and security. Any use or interactive use contained in this website shall neither guarantee nor intended to guarantee any rights, licenses or any privileges of any kind to user.
In addition, MOE’s waiver of any available right specified hereunder in any place or occasion shall not mean in any way automatically and permanently waiver of any rights in other places and occasions, whether in relation to such right or other rights.

Termination of use

At its absolute discretion, MOE’s website administration may terminate, restrict or cease user’s right of access to or use of website without any notice and for any reason, including violation of the terms and conditions of use or any other reason that website administration may consider, at its sole discretion, to be illegal or harmful to others.In this case, user shall no longer be authorized to access this website.

Judicial Reference

MOE website’s user hereby agrees to exclusively submit to the jurisdiction of judicial authorities in KSA with regard to all claims and disputes that may arise from using this website. Arabic language shall be the official language used to resolve any disputes arising from the use of portal or its contents.

Related Legislation & Policies
E-transactions Law
Anti-Cybercrime Law
Essential Cybersecurity Controls
SDAIA

Personal Data Policy

Key Principles and General Rules of the Protection of Personal Data & Data Sharing.

Key principles and general rules of the protection of personal data

MOE has an Information Privacy Protection Policy for website and its relevant systems and solutions. This policy is compatible with users’ personal data protection legislation which are subject to Personal Data Protection law. This policy aims to set controls related to privacy and protection of MOE’s customers personal identification, sensitive and saved information. MOE makes its website users and visitors information confidentiality a top priority. The portal administration makes its best to provide a high-quality service to all users. Privacy and confidentiality of information set out below shall be deemed a part of MOE’s website usage terms and conditions.

MOE does not collect personal information about you when you visit its Portal unless you specifically and knowingly opted to provide such information to us. If you opted to provide your information, we shall only use it to complete your request for information or services according to all stated in such policies. By using MOE’s Portal, you agree to this Privacy and Information Confidentiality Policy.

Visitors and users of the website shall constantly review privacy and information confidentiality’s terms and principles to be informed by any updates made thereto. Bearing in mind that website administration shall not be liable to announce any updates made to such terms and principles. Using MOE’s website means that you have reviewed and approved such terms and principles and any amendments constantly made thereto.

MOE is under no circumstances shall be accountable for any direct, indirect, incidental, consequential, special or exceptional damages that arise from the use or inability to use the website.

Personal Information Security

The Privacy and Confidentiality of Information document has been prepared to help visitors and users understand the nature of data to be collected from them when they visit the website and how to deal with it.
Website administration shall take the proper and appropriate procedures and measures to maintain the personal information it has in a safe manner that guarantees that it is protected from loss, unauthorized access, misuse, or unauthorized modification and disclosure. Among the most important measures taken by MOE to protect visitors’ personal information:

Strict measures and procedures to protect the security of information and technology that we use to prevent fraud and unauthorized access to our systems.
Regular and periodical updating of protection procedures and controls that meet or exceed the standards.
Our employees are qualified and trained to respect website visitors personal information confidentiality Personal Information Collection:

Once any user visits MOE’s website, MOE’s servers shall record such user’s IP address, as well as visit’s date and time in addition to the URL of any website from which user is referred to MOE’s website. Most websites, once they are visited, put a small file on the visitor's hard drive (the browser). This file is called "Cookies". Cookies are text files that contain information that allows the website that placed them to retrieve them when they are needed during the user's next visit to the website. This saved information includes:

Remembering username and password.
Saving the page settings, if available on website.
Saving colors selected by user.
Unavailability of voting more than once for the same user.

Visitor may not have to enter the password in every visit, as the website system will be able to discover it through cookies, or it may prevent the user from re-voting if he had already voted and so on... Accordingly, MOE’s website will use the information existing on the cookies for its own technical purposes when it is repeatedly visited. Further, the website may change the information contained in the cookies or add new information whenever you visit it.
If you used a direct app or sent an email to us through MOE’s website providing us with personal data, we may share the necessary data with other entities or departments. This is to serve you more effectively and we will not share your personal data with non-government entities unless being authorized by competent authorities to perform specific government services. Submitting your data and personal information through MOE’s website, means that you are fully agree to the storage, process and use of such data by Saudi authorities. We keep the right, at all times, to disclose any information to competent authorities, when required, order to abide by any government law, regulation or request.
You shall be fully accountable for completeness, correctness and authenticity of data that you send through this website. Your Privacy Protection:

To be able to help you protect your personal information, we recommend the following:
Contacting us immediately when you suspect that someone has access to your password, use code, PIN, or any other confidential information.
Refraining from giving confidential information via the telephone or Internet unless you know the identity of person or party receiving such information.
Using safe browser when making dealings viaon the Internet, along with closing non-used applications on the Internet, and ensuring that anti-virus software is always updated.
If you have any inquiries or views about privacy principles, you can contact us via Contact Us Form at the Contact Us page.
To preserve your personal data, electronic storage and sent personal data will be secured by using appropriate security technologies.
This website may contain links to websites or portals that may use means of protecting information and its privacy that are different from means used by us. We are not responsible for such other websites’ contents, means, and privacy. So, we advise you to refer to such other websites’ privacy notices.

Sending Emails

When you inquire or request information about specific service, or if you provide additional information using any means of communication with MOE, whether electronic or non-electronic, such as requesting inquiries on our website, we will use your E-mail address to respond to your inquiries. Also, your E-mail address, messages, and our responses thereto may be saved for quality control, legal and regulatory purposes.

Key Principles and General of Data Sharing

We provide publishable data from its correct sources and ensure that it is not duplicated or inconsistent with any other data
We provide data for justified practical objectives aiming to achieve public interests without causing any harm to entities’ activities, individuals’ privacy or environment’s safety.
The authority to access to data by properly qualified and trained individuals
All information required for data exchange shall be shared, including required data, the purpose of collecting it, means of transmission, storage methods. controls used for protecting such data and its disposal mechanism.
The security controls stipulated in Data Sharing Agreement shall be applied.
Appropriate security controls shall be applied to protect and share data in safe and reliable environment in accordance with relevant laws and legislation.
Ethical practices shall be applied during data sharing process to ensure that it is used under a framework of fairness, integrity, honesty and respect.
For further information about Key Principles and General Rules of Data Sharing National Data Governance Policies issued by SDAIA

Relevant legislation

E-transactions Law
Anti-Cybercrime Law
Essential Cybersecurity Controls

Portal Security Policy

Portal and Relevant Systems Security Policy

MOE’s e-portal makes its users and visitors information confidentiality a top priority. The portal administration makes its best to provide high quality services to all users. MOE Information Security and IT General Administrations not only apply the highest recognized security standards, such as obtaining ISO27001 and ISO22301 certificates but also they regularly update security procedures and measures. The most recent and ongoing measures taken by MOE with regard to information confidentiality and security, include:

The highest degree of protection is applied by encrypting data and using HTTP.
Using the latest antivirus software and keeping them updated.
Applying recognized quality standards (W3C) in the field of e-portals field.
Strict measures and procedures to protect the security of information and technology that we use to prevent fraud and unauthorized access to used systems.
Regular and periodical updating of protection procedures and controls that meet or exceed the standards.
Providing the portal’s staff with continual training to learn about developments in the e-portals administration field.
Raising awareness of portal’s user and visitor by providing them with detailed information about the usage, confidentiality and information privacy etc., through portal and its accounts on different social media networks.

Related Legislation & Policies

E-transactions Law
Anti-Cybercrime Law
Essential Cybersecurity Controls
SDAIA

Information Access Policy

Freedom of Information Essential Principles & General Rules:

Scope

This policy shall be applied to all requests by individuals to have access to or obtain "unprotected and public data" information that is produced by public authorities regardless of its source, form or nature. This includes hard records, e-mail messages, information stored on computer, audio or video tapes, maps, photographs, manuscripts, handwritten documents or any other form of recorded information.

Provisions of this Policy shall not be applied to protected information, namely

Information the disclosure of which harms the State's national security, policy, interests or rights
Military & Security Information
Information and documents obtained by virtue of an agreement with another State and classified as protected.
Inquiries, investigations, seizures, inspections, and surveillances related to crime, violation or threat.
Information containing recommendations, suggestions or consultations for issuing not-yet-released government legislations or decisions.
Information of commercial, industrial, financial or economic nature, the disclosure of which would result in unlawful profit or avoid of loss.
Scientific or technical research, or intellectual property rights, the disclosure of which would infringes a moral right.
Information related to tenders, bids and auctions, the disclosure of which prejudices fairness of tenders.
Information that is confidential or personal under another law, or that requires certain statutory procedures to access/obtain.

Key Principles of Freedom of Access to Information

First Principle: Transparency

Everyone shall have the right to have access to information related to public entities' activities to reinforce integrity, transparency and accountability system.

Second Principle: Necessity & Proportionality

All restrictions on requests to access/obtain protected information received, produced or dealt with by public entities shall be justified in a clear and explicit manner.

Third Principle: The general principle in public information is the disclosure

Everyone shall have the right to have access to “unprotected and public data" information. The applicant shall not be required to have a certain capacity or interest in such information in order to have access thereto. The applicant also shall not be subject to any legal accountability related to such right.

Fourth Principle: Equality

All requests to access/obtain public information shall be processed on an equal and non-discrimination basis. Individuals' rights to access/obtain public information.

First: Right to access/obtain any unprotected information at any public entity.

Second: Right to know the reason for rejecting access/obtain the requested information.

Third: Right to file a grievance against rejecting access/obtain the requested information.

Public Entities Obligations:

The public Authority shall be responsible for preparing and implementing policies and procedures related to exercise the right to access to or obtain public information. The entity's chief officer shall be responsible for accepting and approving the same.
The public entity shall establish an administrative unit linked to data management offices of the government entities established pursuant to Royal Decree No. 59766, dated: 20/11/1439H (02/08/2018G). Such unit shall be be responsible for developing, documenting and monitoring the implementation of policies and procedures approved by entity’s senior management related to the right to access to information. The unit’s duties and responsibilities shall include setting appropriate standards for determining data classification levels- in the absence of them- in accordance with data classification policy and using them as a main reference when processing requests to access or obtain public information
The public entity shall determine and provide the possible means (public information request forms) - whether it is a paper or electronic forms - through which an individual can request access to or obtain public information
The public entity shall verify individuals identity prior to granting them the right to access or obtain public information in accordance with controls approved by NCA and relevant authorities
The public entity shall set necessary criteria for determining the fees involved in processing requests to access/ obtain public information based on data nature and volume, exerted effort and time spent in accordance with data monetization policy document. The public entity shall document all records of requests to access/ obtain information and decisions taken thereon. So, these records shall be reviewed to address cases of misuse or non-response.
The public entity shall develop and document policies and procedures of for maintaining and disposing of records of requests in accordance with laws and legislation related to entity’s business and activities
The public entity shall develop and document procedures required to manage, process and document extension and rejected requests. Besides, it shall determine duties and responsibilities related to concerned work team as well as the cases in which regulatory authority and office shall be notified according to administrative hierarchy -within the period specified for processing the requests.
If the request is fully or partially rejected, the public entity shall notify the individual- in an appropriate manner- explaining the reasons for rejection, right of grievance and and how to exercise that right within within a period not exceeding (15) days from decision date.
The public entity shall develop awareness programs to promote transparency culture and raise awareness level in accordance with Freedom of Access to Information policies and procedures approved by entity’s senior management.
The public entity shall be held responsible for monitoring compliance with Freedom of Access to Information policies and procedures on a regular basis and submitting them to the chief officer or his authorized person. Further, the public entity shall set and record the corrective actions to be taken in the event of non-compliance and, accordingly, notify the regulatory authority and office according to the administrative hierarchy.

The key steps for requesting access or obtaining information

The main requirements for requesting access or obtaining public information

Request shall be either written or electronic.
Public Information Request Form> approved by public authority shall be completed.
The request shall be for the purposes of access or obtaining public information.
The request form shall include details of the way to send the final resolution and notifications to the individual (national address, email, entity website.. etc.)
The request form shall be sent directly to public entity.

The key steps for requesting access or obtaining public information.

The requests shall be submitted to public entity by completing electronically or in writing.
Within specified period (30 days) from the request receipt, the public entity shall take any of the following decisions:

Approval: If the public entity approves the request to access or obtain information wholly or in part, the individual shall be notified of applicable fees in writing or electronically. In this case, the public entity shall provide such information to the individual within a period not exceeding ten(10) working days from receiving the fees.

Rejection:If the request to access or obtain information is rejected, such rejection shall be submitted in writing or electronically including the following information:

Determining whether the request has been rejected fully or partially.

Reasons for rejection, if possible.

The right of grievance on such rejection and method to exercise such right.

Extension: If the request to access to information cannot be processed on time, the public entity shall extend the response period to a reasonable time depending on requested information volume and nature- e.g., more than (30) days - and provide the individual with following information:

Notice of extension and the expected date of request completion.
Delay Reasons.
Right of grievance and method to exercise such right.

Notice:If the requested information is available on entity’s website, or is not within its competence, the individual shall be notified thereof in writing or electronically. Such notice shall include the following information:

Notice type: E.g., whether the requested data is available on entity's website, or is not within its competence.

The right of grievance on such notice and method to exercise such right.

3.If an individual wishes to file grievance against request rejection by public entity, he shall submit a written or electronic notice of grievance to entity’s office within a period of time not exceeding (10) working days from receipt of public entity’s decision. The grievance committee at entity’s office shall review the request, make an appropriate decision, and notify the individual of review fee that shall be refunded if the committee approves the request and appeal decision.

General Provisions

The public entities shall be responsible for aligning this policy to its regulatory documents, policies and procedures and disseminating them to all their affiliates or associated entities to achieve integration and ensure the achievement of the desired objective of preparation hereof.
The public entities shall strike a balance between the right to access to and obtain information with other requirements such as achieving national security and maintaining personal data privacy.
The public entities shall comply with this policy and regularly record compliance in accordance with mechanisms and procedures they have established after coordination.
After coordination with office, the regulatory authorities shall establish mechanisms and procedures and controls related to handling complaints within a specified time frame and organizational hierarchy.
The public entities shall notify the office if the request to access or obtain public information or extend the period specified for providing this information is rejected- which is within the scope.
The public entity shall, when contracting with other entities such as companies that provide public services, regularly verify such entities compliance with this policy in accordance with mechanisms and procedures established by the public entity. This shall include any subsequent contracts made by other entities.
The public entities shall have the right to set additional rules for processing requests related to specific types of public information depending on such information nature and sensitivity after coordination with office.
The public entities shall prepare forms for access to or obtaining the public information- whether written or electronic forms- to specify the necessary information and possible means to provide the requested information.

Freedom of Information & Open Data

Open data programs and policies around the world are usually prepared and developed to support the national economy and innovation agenda. There is no doubt that providing and disseminating a specific set of public information to researchers, entrepreneurs, innovators and startup companies helps to create an environment conducive to business growth, and demonstrates an open and transparent government.

Open data programs and policies are also a pre-emptive step by entities to maintain the right of access to public information by providing or disseminating a specific set of information - as open data - prior to requesting access or obtaining thereof. Thus, effective open data programs and policies reduce the volume of requests for access to public information, thereby reducing government expenditures related to processing requests.

Related Legislation & Policies

According to national data governance policies published by SDAIA. https://sdaia.gov.sa/ndmo/Files/PoliciesAr.pdf Pursuant to National Data Governance Policies Document issued by SDAIA, the following principles have been covered:

The Key Principles & General Rules of Freedom of Information.
The Key Principles & General Rules of Open Data included in such policies.